Return & Refund Policy

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be damaged, altered, or worn
• Include all original packaging and accessories

Please ensure that your item meets these conditions before initiating the return process.

How to Request a Return

If you wish to return an item, please contact our support team via email at support@duskaya.shop. We will respond to your email within 1–2 business days with instructions on how to proceed.

Refunds

Upon receiving your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued to the original payment method. If you paid using Shopify Payments, please allow additional time for the bank to process the refund.

Late or Missing Refunds

If you haven't received a refund after the specified timeframe, please check your bank account or contact your credit card company to ensure the refund hasn't been processed. If you still haven't received your refund, please contact us at support@duskaya.shop and we will investigate the matter further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team via email and we will provide instructions on how to proceed with the exchange.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the item is delivered safely. Please keep a record of your tracking number, as we cannot be responsible for lost or undelivered items.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@duskaya.shop. Our support team is available to assist you.